Activities Restart Hub

NVRC facilities remain open to serve community members, with updated safety protocols in place.  

Fitness sessions, memberships and safety
Public swim,lane swimming, lessons and courses
Public skate, lessons and sessions
NVRC locations and opening hours
Program and visit refund and cancellation info
Cancel and request a refund online
Procedures and guidelines to safeguard customers and staff
View spaces and request availability

Activities Update

All facilities are open and NVRC continues to provide a range of activities and programs in line with current provincial safety guidelines to reduce the transmission of COVID-19. Staff are reviewing safety guidelines as they become available and where possible within guidelines, NVRC continues to restart activities to help our community be active and creative.

What you need to know

Advance Registration

To enter a facility customers must book a visit in advance (applies to fitness centres sessions, swimming and skating) or be registered in a program. 

Face Masks

Customers are required to wear a face mask in all common areas in NVRC facilities, including lobbies, hallways and washrooms and some programs and activities. Customers are also encouraged to wear masks during their program or activity. We recognize it’s not feasible to wear a mask in the pool and with most fitness activities that require exertion. Read more on our health & safety page.

NVRC COVID-19 Health & Safety Measures

Please view NVRC's health & safety measures before registering and participating in any of NVRC's programs or activities. If you would like further information please contact NVRC at 604 987 7529.

Program Registration

NVRC is currently offering a reduced selection of popular recreation and arts programs, with smaller classes and safety measures in place.

View Programs

Book a Visit

Fitness centres are open and public swim, lane swimming, master swim and public skate are available. All visits to a facility must be booked in advance. You can do this online or by calling 604-987-7529.

Book a Visit

FAQs

The latest info on frequently asked questions. Can't find an answer, try the search tool or call 604-987-7529.

Can I drop-in?

Currently drop-ins are not possible, this includes fitness centre sessions, group fitness classes, lane swimming, public swim and public skate. To attend customers can book a visit in advance, either online or at 604-987-7529.

Do I need to wear a mask?

Customers are required to wear a face mask in all common areas in NVRC facilities.  This includes lobbies, hallways and washrooms and some programs and activities. Customers are also encouraged to wear masks during their program or activity. We recognize it’s not feasible to wear a mask in the pool and with most fitness activities that require exertion.

People who cannot wear a mask or who cannot put on or remove a mask without the assistance of others are exempt. A person may not be able to wear a mask for a psychological, behavioural or health condition, or due to a physical, cognitive or mental impairment. Children 2-12 years are encouraged, but not required, to wear a mask.

NVRC has disposable masks for sale at our front desks for $1 each.

What if a visit or a program class is cancelled?

If a visit has to be cancelled by NVRC customers who paid for the visit will be refunded. If a class or classes which were part of a program are cancelled by NVRC a pro-rated refund will be provided. 

Can I use my fitness membership?

Yes, fitness memberships are valid for fitness centre sessions, fitness classes (when operating), public swim, lane swimming and public skate. These visits must be booked in advance and are subject to availability.

What is your policy for refunds?

Fitness Centre Sessions, Individual Fitness Classes and Public Sessions

These activities are now termed 'visits', previously these were 'drop-ins'. NVRC is not currently offering drop-ins. Clients receive a full refund with two full days notice (please note the day you cancel and the day of the program are not included in the two days notice). Examples include fitness centre sessions, individual fitness classes (not part of a program), lane swimming, public swim and public skate. 

Programs

Our standard refund policy applies with the following temporary exception during the COVID-19 pandemic: If you are not able to attend the program due to sickness, as long as you cancel prior to the start of the class, a full refund will be provided. Please contact NVRC at 604-987-7529 before the start of the class so another community member can take part.

If the class is cancelled NVRC will contact you one hour prior to the class. Please ensure your account has a phone number you can be reached at. Call NVRC at 604 987 7529 to update your details.

Are steam rooms and saunas open?

Not currently. These amenities are closed.

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