Activities Restart Hub

NVRC facilities are open with advance registration required. Staff are building a carefully thought-out and gradual restart plan for recreation and culture services.  

Fitness sessions, memberships and safety
Public swim, lane swimming, lessons and courses
Public skate, lessons and sessions
NVRC locations and opening hours
Program and visit refund and cancellation info
Cancel and request a refund online
Procedures and guidelines to safeguard customers and staff
View spaces and request availability

Activities Update

All facilities are open and NVRC continues to provide a range of activities and programs in line with current provincial safety guidelines. Responding to Step 3 is very exciting for NVRC and we continue to work diligently to plan, prepare and increase our service levels. Our restart will be gradual. We will offer as much as we can as soon as we are able.

What you need to know

Advance Registration

To enter a facility customers must book a visit in advance for all activities (except for fitness centre sessions) or be registered in a program. 

Face Masks

As of July 1, masks are  recommended in all public indoor settings for everyone 12 years of age and older who are not fully vaccinated (14 days have passed since receiving a second dose)

NVRC Health & Safety Measures

Please view NVRC's health & safety measures before registering and participating in any of NVRC's programs or activities. If you would like further information please contact NVRC at 604 987 7529.

Program Registration

  • Summer programs - We are increasing the number of participants in existing programs. Use the Find a program & Book a visit tool to view current options
  • Current “Book a Visit” services (except fitness centre sessions from July 19) still require advance registration - this includes indoor and outdoor fitness classes, public swim, lane swimming, team sports sessions and court bookings. These ‘visits’ can be searched using the Find a program & Book a visit tool

View Programs

Book a Visit

Fitness centres are open and public swim, lane swimming, master swim and public skate are available. Capacity for fitness centres and public swim will be increased to pre-circuit breaker levels from July 12, 2021. All visits to a facility must be booked in advance. You can book a visit for these sessions from 9am on the Monday, one week before the session. When a statutory holiday falls on a Monday, registration for the following week is on Tuesdays. You can do this online or by calling 604-987-7529.

Fitness Centre Drop-ins

Starting July 19 customers can drop-in to work out without booking a visit in advance. This applies only to fitness centres (weight rooms). 

Key changes are:

•    No advance registration to book a fitness centre visit will be needed, registration will no longer be required one week before
•    Customers with a membership will need to pick up their card from any of our front desks
•    Membership cards must be scanned in order to enter the fitness centres
•    Drop ins can be purchased at any of our front desks
•    Masks are recommended in public indoor settings for everyone 12 years of age and older who are not fully vaccinated (14 days have passed since receiving a second dose)
•    As of July 19, there are no time limits in the fitness centres

Note all other ‘visits’ currently still require advance registration, this includes indoor and outdoor fitness classes, public swim, lane swimming, team sports sessions and court bookings.
We are currently working to bring back enough qualified aquatic staff to accommodate more swimmers and provide drop-in access. More information will be posted on the website and social media as details and dates are confirmed.

Book a Visit

Can’t make your pre-booked visit?

Please remember to cancel so others can sign up for the spot.

We know plans can change. So if you are unable to attend your pre-booked visits for fitness centres, fitness classes, swimming and skating, we ask that you please cancel online as soon as you know you can’t attend.  This will free up your spot for others who want to get active.

You can cancel a visit online and we ask that you cancel as early as possible (at least 24 hours in advance) so we can provide the spot to someone on the waitlist. Visit the registration support page to watch a how-to cancel video.

FAQs

The latest info on frequently asked questions. Can't find an answer, try the search tool or call 604-987-7529.

Can I drop-in?

Currently drop-ins are not possible, this includes fitness centre sessions until July 19, group fitness classes, lane swimming, public swim and public skate. To attend customers can book a visit in advance, either online or at 604-987-7529.

Do I need to wear a mask?

As of July 1, masks are  recommended in all public indoor settings for everyone 12 years of age and older who are not fully vaccinated (14 days have passed since receiving a second dose). NVRC has disposable masks for sale at our front desks for $1 each.

What if a visit or a program class is cancelled?

If a visit has to be cancelled by NVRC customers who paid for the visit will be refunded. If a class or classes which were part of a program are cancelled by NVRC a pro-rated refund will be provided. 

Can I use my fitness membership?

Yes, fitness memberships are valid for fitness centre sessions, fitness classes (when operating), public swim, lane swimming and public skate. These visits must be booked in advance and are subject to availability.

What is your policy for refunds?

Fitness Centre Sessions, Individual Fitness Classes and Public Sessions

These activities are now termed 'visits', previously these were 'drop-ins'. NVRC is not currently offering drop-ins. Clients receive a full refund with two full days notice (please note the day you cancel and the day of the program are not included in the two days notice). Examples include fitness centre sessions (until July 19, 2021), individual fitness classes (not part of a program), lane swimming, public swim and public skate. 

Programs

Our standard refund policy applies with the following temporary exception during the COVID-19 pandemic: If you are not able to attend the program due to sickness, as long as you cancel prior to the start of the class, a full refund will be provided. Please contact NVRC at 604-987-7529 before the start of the class so another community member can take part.

If the class is cancelled NVRC will contact you one hour prior to the class. Please ensure your account has a phone number you can be reached at. Call NVRC at 604 987 7529 to update your details.

Are steam rooms and saunas open?

Not currently. These amenities are closed.

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