Refunds

Fitness Centre Sessions, Individual Fitness Classes and Public Sessions

These activities are now termed 'visits', previously these were 'drop-ins'. NVRC is not currently offering drop-ins. Clients receive a full refund with more than 2 days notice. Examples include fitness centre sessions, individual fitness classes (not part of a program), lane swimming, public swim and public skate. 

Programs

Our standard refund policy applies with the following temporary exception during the COVID-19 pandemic: If you are not able to attend the program due to sickness, as long as you cancel prior to the start of the class, a full refund will be provided. Please contact NVRC at 604-987-7529 before the start of the class so another community member can take part.

If the class is cancelled NVRC will contact you one hour prior to the class. Please ensure your account has a phone number you can be reached at. Call NVRC at 604 987 7529 to update your details.

Fitness Memberships

NVRC is pleased to introduce an updated 2020 Fitness Membership Program starting September 8. The membership includes fitness centre sessions plus a selection of indoor fitness classes, lane swimming and public swimming and skating planned to start in September and October.  Customers who have a membership which was valid during the closure or expired during the closure will receive a credit placed on their account covering the amount of time they were not able to use their membership, which can be applied to purchasing a new membership. Further details are on the fitness page.

Alternatively, if fitness members wish to receive a refund now they will receive a pro-rated refund as of March 16, 2020. Please email us at refunds@nvrc.ca or call us at 604-987-7529 and we will issue you a refund by cheque. NVRC staff process all refund requests as quickly as possible, depending on the number of requests, it may take up to three weeks. We greatly appreciate your patience.