Refunds

Late Spring Programs

For the late spring  programs  (June, 2020) during the COVID-19 pandemic, NVRC has made temporary changes to our refund policy.

If you are not able to attend the program, please contact NVRC at 604-987-7529 before the start of the class so another community member can take part. As long as you cancel prior to the start of the class, a full refund will be provided. 

If the class is cancelled due to bad weather, NVRC will contact you one hour prior to the class. Please ensure your account has a phone number you can be reached at. Call NVRC at 604 987 7529 to update your details.

Fitness Memberships

All Fitness Memberships will be extended to cover the amount of time NVRC facilities are closed. The additional time will be added to the memberships once NVRC facilities have re-opened.

Alternatively, if fitness members wish to cancel their membership now, they will receive a pro-rated refund as of March 16, 2020.

Our call centre remains open during the closures from Monday to Friday, 9:00am - 5:00pm at 604-987-7529 and our staff are available to process your fitness membership refunds. We may experience higher than normal call volume and we ask for your patience as our reduced work force strives to provide the best service we can during this time.

 

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