New Registration System 2019

IMPORTANT NOTICE FOR ALL CUSTOMERS

NVRC’s new registration system is coming in 2019.

In early 2019, North Vancouver Recreation & Culture (NVRC) will be implementing a new registration system with advanced new features that will support our customers with the technology they use most (mobile, online, etc.).

The new system will be launched in 2019 and will be used for NVRC’s Spring Registration in March 2019. 
Registration for Winter programs is in November 2018 and customers will use their existing accounts not the new system. The new system will not be used until 2019, please continue using eReg until further notice. A specific launch date will be announced in 2019.  

New Account Creation

All NVRC customers will need a new account to register for programs and memberships starting in February, 2019. It’s easy to do and takes less than 2 minutes. 

Click here to set up your new account now.  

Note:  The new Account Creation form does not work in Internet Explorer browser. Please use a different browser, preferrably Google Chrome. 

Note: Customers will use their existing eReg accounts to register for winter programs in November, 2018.

Step-By-Step Video
 

Watch this video to see step-by-step how to set up your account.

Win an iPad, Fitness Membership or a FLEX10 

The Account Creation Contest runs October 15 to Decemeber 31, 2019.  Everyone who sets up a new NVRC account within this period will automatically be entered into a monthly draw for a chance to win one of three prizes. Each prize draw will draw for 

  • One NVRC FLEX10 membership
  • One NVRC annual fitness membership 
  • One 2018 iPad. 

Individuals can also enter the contest by filling out a paper contest form at any NVRC community recreation centre front desk.  Read the full contest rules and regulations.

Frequently Asked Questions (FAQ's)
Why is NVRC replacing its existing online registration system?

NVRC’s existing online registration system has reached its end‐of life and will no longer be supported. In response, the NVRC collaborated with 22 other municipal organizations over the past three years to seek out a replacement system that will best serve our customers’ needs. 

 

Why was the new software system chosen?

The new software, created by PerfectMind was selected for providing the best software solution and advanced new features that will support our customers with the technology they use most (mobile, online, etc.).  As well, by working with the other municipalities we will have more influence on product development and will be able to innovate with the new system.

When will the new registration system be launched?

The new system will be launched in February 2019 and will be used for NVRC’s Spring Registration which takes place in March 2019.
Note: Customers will use their existing eReg accounts to register for winter programs in November, 2018.

What do I need to do to be prepared to use the new system?

All of our customers need to create a new NVRC account to be able to register for programs next spring. Click here to create your new account.  It’s easy and takes 2 minutes.  Note: Customers will use their existing accounts to register for winter programs in November, 2018.

 

What will happen to my fitness membership information when the new system is implemented?

We’re asking all fitness members to create their new account by December 31, 2018.  This will allow NVRC staff to migrate their fitness membership information over to their new account prior to the launch of the new registration system in February 2019.

Why am I asked if I want to subscribe to NVRC eNewsletters when I set up my new account?

NVRC’s eNewsletters which include Recreation News, Arts News and our weekly Community Events Newsletters are the best way keep up to date on what's going on at NVRC and in your community.

Note: NVRC will never share your data and all personal information is securely managed. You can easily unsubscribe at any time.  You can also sign up for our newsletters on our webpage

How do I enter the Account Creation Contest and what are the prizes?

The Account Creation Contest runs October 15 to Decemeber 31, 2019.  Everyone who sets up a new NVRC account within this period will automatically be entered into a monthly draw for a chance to win one of three prizes. Each prize draw will draw for:

  • One NVRC FLEX10 membership
  • One NVRC annual fitness membership
  • One 2018 iPad.

Individuals can also enter the contest by filling out a paper contest form at any NVRC community recreation centre front desk.  Read the full contest rules and regulations.

How will customers' personal information be secured in the new registration system?

Our new system meets the industry standard for encryption and security measures to protect people’s personal information.

At the same time, we strongly encourage our users to choose a strong password and also be diligent in protecting their personal  information and account details.

For more information on our Privacy policy and practices, please visit our Freedom of Information and Protection of Privacy webpage.

 

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