Facility Closures and Spring Program Cancellation

All North Vancouver Community Recreation Centres, North Vancouver Tennis Centre and Centennial Theatre are closed.

North Vancouver Recreation & Culture (NVRC) together with the City and District of North Vancouver made the decision to close facilities in order to lower the risk of transmission of the Coronavirus (COVID-19). The facility closures are aligned with the recent recommendation from Vancouver Coastal Health 's Medical Health Officer to close public facilities in order to lower the risk of exposure and spread of COVID-19 in our community.

Program Cancellations

Winter Programs

All winter programs (operating up until the end of March 2020) are cancelled and customers will receive a pro-rated refund for the classes missed due to the closures. 

Spring Programs

We are also cancelling all spring programs that run between the end of March and the end of June and we will be providing full refunds to all registrants. 

Program Refunds

NVRC staff will process all program refunds automatically.  
You do not need to call in as we are unable to process refunds over the telephone in this situation.

We are working hard to process all program refunds as quickly as possible.  We hope you can understand and appreciate the enormity of this task and that it will take some time to complete. Staff are working diligently and we thank you for your patience.    
 

Your refund will be based on your method of payment.  Once processed, you will receive confirmation via email for each client in each course. 

  • For online and phone registrations your payment will be refunded directly to your credit card originally used to pay for the registration.
  • For those registrations made in person (paid by cash, debit, credit card  or cheque) a credit will be placed on your account. If you would like to have your credit paid out to you, please email refunds@nvrc.ca and a cheque will be mailed to the account address as soon as possible.

Fitness Memberships

All Fitness Memberships will be extended to cover the amount of time the facilities are closed. The additional time will be added to the memberships once NVRC facilities have re-opened. If fitness members wish to cancel their membership at this time, they will receive a pro-rated refund as of March 16, 2020. 

Our call centre at 604-987-PLAY (7529) remains open during the closures with reduced staffing and our staff are available to process your fitness membership refunds. We may experience higher than normal call volume and we ask for your patience as our reduced work force strives to provide the best service we can during this time.

Full Day Spring Break Camps Refunds

NVRC is making an exception to our standard withdrawal policies for customers who previously cancelled their spring break camps registrations due to concerns regarding the coronavirus. Customers who were charged the 50% cancellation fee as the cancellation was within seven days of the camp start date, are eligible for the  50% charged to be refunded as a credit on their account. Please contact NVRC at 604 987 PLAY (7529) for this to be processed and the account place on your account.

Programs provided by other organizations

Programs provided by North Shore Neighbourhood House at the John Braithwaite Community Centre are cancelled.  For information, visit their website at www.nsnh.bc.ca.

Programs and childcare services provided by Parkgate Community Services Society at Parkgate Community Centre are cancelled.  For information, visit their website at www.myparkgate.com

Flicka Gymnastics which operates out of Harry Jerome Community Recreation Centre will also be closing its operations until further notice.

Drop-in Schedules

Due to facility closures all drop-ins are cancelled until further notice.

NVRC will continue to provide updates here on our website. NVRC staff can be reached through email and phone 604-987-PLAY (7529).

Summer Programs

The provision of summer programs is still under review and a decision has not been made whether summer programs (including camps) will go ahead. This decision depends on the situation nearer the time and if registration for summer camps in May is cancelled, this will be communicated as soon as possible.

Public Health Information

For recommendations on protecting yourself and your community from COVID-19, and to use an online self-assessment tool, visit: http://www.bccdc.ca/ 
The self-assessment app can be downloaded here: https://bc.thrive.health/
For non-health questions about COVID-19 call 1-888-COVID-19 or visit: www.gov.bc.ca/covid19

For more information regarding the coronavirus (COVID-19) information is available at the following sources:

  • Vancouver Coastal Health: vch.ca
  • Health Link BC:  healthlinkbc.ca
  • BC Centre for Disease Control: bccdc.ca
  • The Public Health Agency of Canada telephone information line for the COVID-19 novel coronavirus: 1-833-784-4397
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