Facility Closures due to COVID-19

All North Vancouver Community Recreation Centres, North Vancouver Tennis Centre and Centennial Theatre are closed.

North Vancouver Recreation & Culture (NVRC) together with the City and District of North Vancouver made the decision to close facilities in order to lower the risk of transmission of the Coronavirus (COVID-19). The facility closures are aligned with the recent recommendation from Vancouver Coastal Health 's Medical Health Officer to close public facilities in order to lower the risk of exposure and spread of COVID-19 in our community.

Program Cancellations

Spring Programs

We are cancelling all spring programs that run between the end of March and the end of June and we will be providing full refunds to all registrants. 

Program Refunds

NVRC staff will process all program refunds automatically.  
You do not need to call in as we are unable to process refunds over the telephone in this situation.

We are working hard to process all program refunds as quickly as possible.  We hope you can understand and appreciate the enormity of this task and that it will take some time to complete. Staff are working diligently and we thank you for your patience.    
 
Your refund will be based on your method of payment.  Once processed, you will receive confirmation via email for each client in each course. 

  • For online and phone registrations your payment will be refunded directly to your credit card originally used to pay for the registration.
  • For those registrations made in person (paid by cash, debit, credit card  or cheque) a credit will be placed on your account. If you would like to have your credit paid out to you, please email refunds@nvrc.ca and a cheque will be mailed to the account address as soon as possible.

Summer Programs

All previously planned summer programs and events including summer day camps, as advertised in NVRC’s 2020 Spring/Summer Leisure Guide are cancelled. 

The program registrations scheduled to start on May 12 and 13, 2020 will not take place.

Modified Summer Programs

As of April 30, 2020,  NVRC staff are working on new program ideas that are aligned with current health authority requirements.
A limited number of outdoor classes and reimagined summer activities are being considered.  Any programs offered this summer will have health and safety protocols in place, including procedures for physical distancing.

Information on new offerings will be posted here on our website as it becomes available.  NVRC will also include notices in our Recreation & Arts eNewsletters.  Click here to sign up to receive our newsletters.

Fitness Memberships

All Fitness Memberships will be extended to cover the amount of time the facilities are closed. The additional time will be added to the memberships once NVRC facilities have re-opened. If fitness members wish to cancel their membership at this time, they will receive a pro-rated refund as of March 16, 2020. 

Our call centre at 604-987-PLAY (7529) remains open during the closures with reduced staffing and our staff are available to process your fitness membership refunds. We may experience higher than normal call volume and we ask for your patience as our reduced work force strives to provide the best service we can during this time.

Programs provided by other organizations

Programs provided by North Shore Neighbourhood House at the John Braithwaite Community Centre are cancelled.  For information, visit their website at www.nsnh.bc.ca.

Programs and childcare services provided by Parkgate Community Services Society at Parkgate Community Centre are cancelled.  For information, visit their website at www.myparkgate.com

Flicka Gymnastics which operates out of Harry Jerome Community Recreation Centre will also be closing its operations until further notice.

Drop-in Schedules

Due to facility closures all drop-ins are cancelled until further notice.

NVRC will continue to provide updates here on our website. NVRC staff can be reached through email and phone 604-987-PLAY (7529).

Summer Programs

The provision of summer programs is still under review and a decision has not been made whether summer programs (including camps) will go ahead. This decision depends on the situation nearer the time and if registration for summer camps in May is cancelled, this will be communicated as soon as possible.

Public Health Information

For recommendations on protecting yourself and your community from COVID-19, and to use an online self-assessment tool, visit: http://www.bccdc.ca/ 
The self-assessment app can be downloaded here: https://bc.thrive.health/
For non-health questions about COVID-19 call 1-888-COVID-19 or visit: www.gov.bc.ca/covid19

For more information regarding the coronavirus (COVID-19) information is available at the following sources:

  • Vancouver Coastal Health: vch.ca
  • Health Link BC:  healthlinkbc.ca
  • BC Centre for Disease Control: bccdc.ca
  • The Public Health Agency of Canada telephone information line for the COVID-19 novel coronavirus: 1-833-784-4397
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