Registration Support

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Change of Process for Securing Spots

During winter registration (see dates below), spots in programs will only be confirmed once the spot has been paid for, this is due to a change in software functionality. Spots will be confirmed on a first-come-first-served basis according to when payment is made. 

As a result, we recommend processing each registration individually to speed up your transaction, particularly for high-demand courses.

If you add multiple courses to your cart and then check out, the spots are only confirmed once you have paid for all the courses. If another customer checks out before you in one of the courses, you may lose your spot.

NVRC staff are working with the software provider on options to allow multiple registrations with the option to ‘hold’ spots while processing the transaction, for future registrations.

How-To Videos

The videos below will show you how to book a visit (including viewing your schedule) and how to cancel a visit.  

How to book a visit

This video shows how to book a visit. Visits include fitness centre sessions, fitness classes (when available), public swim, lane swimming and public skate. The video also shows you how to view your schedule and cancel a visit if you need to.

You can book a visit for these sessions from 9am on the Monday, one week before the session. When a statutory holiday falls on a Monday, registration for the following week is on Tuesdays. You can do this online or by calling 604-987-7529.

How to cancel a visit

If you can't make your pre-booked visit time, please remember to cancel so others can sign up for the spot.  

This video shows just the steps needed to cancel a visit.

How to view a credit on your account

Learn how to view available credits on your account. 

How to manage and edit personal details on your account

How to view your bookings, cancellations and waitlists

How to use the My Program Guide tool

For more information or questions call us at 604-987-7529.

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