• To receive a full refund you must withdraw in person, online or by calling 604-987-7529 more than seven days before the first day of the program. (Note for credit card payments: if you withdraw less than 24 hours after registering, you will receive an account credit. After 24 hours, you have the option to receive an account credit or payment can be refunded to your credit card.)
• Withdrawals made seven days or less prior to the first day of a multi-class program must be done in person or by calling 604.987.7529 and will be refunded less the pro-rated cost of one class.
• No refund is available for programs after the start of the second class.
• The day the program starts is not included in the more than seven days’ required notice.

Weekly Camps

• To receive a full refund, you must withdraw in person or online more than 7 days before the first day of the weekly camp.
• Withdrawals made 7 days or less prior to the first day of a weekly camp can be made online, in person or by calling 604.987.7529, and will receive a 50% refund.
• Withdrawals made after the start of the camp will not receive a refund.

Professional Day Camps & Single Day Events

• To receive a full refund you must withdraw in person or online more than 7 days before the day of the camp/event.
• Withdrawals made 7 days or less prior to the day of the camp/event will not receive a refund.
• The day the camp/event starts is not included in the more than 7 days’ required notice.

Long-term Programs  (September-June, September –August)

• Clients must give one calendar months’ notice (by email) to withdraw without penalty (for example, notice to withdraw on December 1 must be received by October 31).
• Clients withdrawing without notice will be charged withdrawal fee (see program brochure for specific fees).
• Clients changing classes within the tennis program will not be charged any transfer fees. Any difference in program prices will be payable (if the fee of the program being transferred into is higher) or refunded (if the program being transferred into has a lower fee). Transfers will only be processed at the beginning of a month (no transfers in the middle of a month). 

Registered woodworking programs

• To receive a full refund, you must withdraw in person, online, or by calling 604-987-7529 more than seven days before the first day of the program. No refunds are given for withdrawals made seven days or less prior to the course's start date.

Book-a-Visit woodworking studio times

• There are no refunds for studio time sessions. 

Some of our public drop-in sessions require advanced booking. For example: fitness classes, badminton, basketball, etc. These are termed 'visits'.

If you can’t make your pre-booked visit, please cancel your visit online, by email or by calling 604-987-7529 so others can sign-up for the spot. Visit the registration support page to watch a how-to cancel video.

Refunds

• Withdrawals made one day (24 hours) or more prior to your visit are fully refundable
• Withdrawals made less than 24 hours before the visit are non-refundable
• Active Pass holders can withdraw at any time with no penalty.

• Withdrawals made more than 7 days prior to the start of the program or event will be refunded in full.
• Withdrawals made 7 days or less prior to the start of the program or event will not receive a refund nor will there be any refund on extra fees assigned to the leadership program.

With an NVRC Active Pass, you are not tied into a contract. 

To cancel your Active Pass, visit one of our centres or call 604-987-7529.

The minimum term length for an Active pass is one full month—whether you purchased an ongoing monthly subscription, a one-month pass or a twelve-month pass. 

There are no partial refunds for passes cancelled partway through the month. For monthly subscriptions and one-month passes, once you’ve been charged for the month, that payment is non-refundable.  For 12-month passes, you can only get a refund for any full months remaining on your pass.  
 

• There is a 24-hour cancellation policy for personal training appointments. 

• Withdrawals made 14 days in advance of the party will receive a full refund.
• Withdrawals made less than 14 days in advance of the party will receive a 50% refund.

• Withdrawals made more than 7 days prior to the start of the workshop will be refunded in full.
• Withdrawals made 7 days or less prior to the start of the workshop will receive a 50% refund.
• Withdrawals made after the first day of the workshop will not receive a refund.

• Payments for preschool are processed on the first day of each month. Withdrawal from NVRC preschools requires one month written notice be given before the first day of the last month that your child will be attending. For example, if your child’s last day of preschool will be in the month of March, notice is required before the last day of February. You will be charged in full for the final month (no partial refunds) and your deposit will be refunded. If the last day of the month falls on a weekend or holiday, notice would be required by the last business day of that month. 
   
  Those who withdraw without notice forfeit their deposit. 
   
  2025/2026 Withdrawal Schedule: 

• Will not be attending in:	Provide notice by:
  September	Thursday, July 31
  October	Friday, August 29
  November	Tuesday, September 30
  December	No withdrawals in December
  January	Friday, November 28
  February	Wednesday, December 31
  March	No withdrawals in March
  April	Friday, February 27
  May	No withdrawals in May
  June	No withdrawals in June

• Registered passholders can withdraw at any point before or during the season. 
• Refunds for withdrawals are only given up to 14 days after the season start date.
• Passholders who withdraw before the start of the season will be refunded for the entire cost of the seasonal pass. 
• Passholders who withdraw during the first 14 days of the season will receive a prorated refund according to the number of days of the season that have elapsed. 
• Withdrawals more than 14 days after the start of the season are not eligible for a refund. 
• Visit nvrc.ca/pottery to learn more. 

Programs that do not meet the minimum number of participants may be cancelled. We encourage everyone to register early as we do provide refunds if classes are cancelled.

On occasion, some classes may run under minimum but may be cancelled after the first class if they do not meet registration minimums by the end of the first class. In these cases, registrants will be charged for one class and a refund will be issued for the remaining amounts. Program cancellation decisions are usually made 1-3 days prior to the start of the program.