Drop-ins, Registration & Refunds

Register online or speak with a representative in our call-centre, we've got you covered.

Program Registration 

You can browse programs and register in our registration system. You will need an online account to register, if you do not already have an account, set up your account today.

Please note, you cannot register until after registration opens (see dates below). We recommend noting down your Course IDs, ready for registration day. You are also able to log-in to your account to check your details are correct.

Change of process for securing spots

During winter registration (see dates below), spots in programs will only be confirmed once the spot has been paid for, this is due to a change in software functionality. Spots will be confirmed on a first-come-first-served basis according to when payment is made. 

As a result, we recommend processing each registration individually to speed up your transaction, particularly for high-demand courses.

If you add multiple courses to your cart and then check out, the spots are only confirmed once you have paid for all the courses. If another customer checks out before you in one of the courses, you may lose your spot.

NVRC staff are working with the software provider on options to allow multiple registrations with the option to ‘hold’ spots while processing the transaction, for future registrations.
 

Drop-in Programs

Many of our most popular sessions, such as swimming and skating, are now drop-in only. You will no longer need to pre-book or pay in advance. View our drop-in schedules.

The following activities are continuing to be offered on a pre-registered Book-A-Visit basis only:

  • Masters Swim
  • Aquafit
  • All Fitness Membership Classes

 You can book a visit for these sessions starting at 9am on the Monday, one week before the session. When a statutory holiday falls on a Monday, registration for the following week is on Tuesdays. Book a visit online or call 604-987-7529.

Program Registration Dates

Registration for our Fall programs, programs which run from September to December, is on now. View our fall programs online

Winter Program Registration 

For programs which run January to March, 2022

  • Adult Tennis - Tuesday, November 30 at 7am for North Vancouver residents* / 9am for non-residents
  • Junior Tennis - Wednesday, December 1 at 7am for North Vancouver residents* / 9am for non-residents
  • Swimming - Tuesday, December 7 at 9am for North Vancouver residents* / 11am for non-residents
  • Skating - Wednesday, December 8 at 9am for North Vancouver residents* / 11am for non-residents
  • General programs - Wednesday, December 8 at 9am

* Residents of the City and District of North Vancouver

Our winter tennis programs are available to view online now. All other winter programs will be available to view online as of Tuesday, November 23.

Financial Assistance

Do you need financial assistance to participate in recreation and culture programs?  Learn about our Financial Access Services.

Can’t make your pre-booked visit?

Please remember to cancel so others can sign up for the spot.

We know plans can change. So if you are unable to attend your pre-booked visits for fitness centres, fitness classes, swimming and skating, we ask that you please cancel online (watch our how-to video), by email or by calling 604-987-7529, as soon as you know you can’t attend.  This will free up your spot for others who want to get active.
 
Recently, we have seen an increase in customers not showing up for their visit. If everyone is considerate and cancels their unwanted visits, we can serve more people and there will be more space for you when you want to book!
 
Thanks for your help in ensuring everyone can stay active! 

Call Centre Registration

Phone Registration

For personal assistance to register for a North Vancouver Recreation & Culture program or book a visit for a public session, just call 604-987-7529. Our friendly and knowledgeable staff will answer your questions and help you find the right programs for you and your family members.

We're available to help you Monday to Sunday, 9:00am to 5:00pm, except for our seasonal registration days when we open at 7:00am.

To register by phone, you must have a credit card. If you don't have a credit card, you can register at your nearest Community Recreation Centre.

Customer Service After Hours

Want to ask us a question or send us a comment after hours?  You might find the information you need in our most Frequently Asked Questions. If not, you can use our Online Contact Us form and we'll get back to you as soon as we can.

Refunds

The NVRC refund policy is available on the refunds page.

Registration Feedback

Registration Feedback

If you experienced a problem registering or have feedback on our registration process, please fill out our online form.

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