Drop-ins, Registration & Refunds

Register online or speak with a representative in our call-centre, we've got you covered.

Program Registration 

You can browse programs and register in our registration system. You will need an online account to register, if you do not already have an account, set up your account today.

Please note, you cannot register until after registration opens (see dates below). We recommend noting down your Course IDs, ready for registration day. You are also able to log-in to your account to check your details are correct.

Program Registration Dates

Summer Program Registration

Registration for our summer programs which run in July and August is on now. View our summer programs in our online registration system.

Fall Program Registration

Registration for our fall programs which run from September to December takes place on the following days:

  • Adult Tennis: Tuesday, August 16 at 7:00am for residents* / 9:00am for non-residents
  • Junior Tennis: Wednesday, August 17 at 7:00am for residents* / 9:00am for non-residents
  • Swimming: Tuesday, August 23 at 7:00am for residents* / 9:00am for non-residents
  • Skating: Wednesday, August 24 at 7:00am for residents* / 9:00am for non-residents
  • General Programs: Wednesday, August 24 at 7:00am

*Residents of the City and District of North Vancouver

Our fall tennis programs will be available to view in our online registration system at noon on July 28. All other fall programs will be available to view online at noon on August 2nd.

During the registration process, spots in programs/sessions will only be confirmed once they have been paid for. Spots are confirmed on a first-come-first-served basis according to when payment is made.  As a result, we recommend processing each registration individually to speed up your transaction, particularly for high-demand courses.

Drop-in Programs

Many of our most popular sessions, such as fitness centre visits, swimming and skating, are now drop-in only. You will no longer need to pre-book or pay in advance. View our drop-in schedules. View our fitness centre schedules

The following activities are continuing to be offered on a pre-registered Book-a-Visit basis only:

Fitness classes and sports sessions can be booked starting at 9am on the Monday, one week before the session. When a statutory holiday falls on a Monday, registration for the following week is on Tuesdays. Book a visit online or call 604-987-7529.

Waitlists

We are now processing waitlists by email instead of by phone. Each day, we will contact customers by email if a spot on a waitlist has become available for them. The email will be sent to the email address on your account in our registration system. This new system will help us to contact you more quickly.
 
If the spot is not confirmed by 1:00pm the following day, it will be offered to the next person on the waitlist.

To ensure you don’t miss your waitlist spot, log-in to your NVRC registration account to check that the email address on your account is current. A how-to video for this is available on our registration support page. You can also call us at 604-987-7529. 

Financial Assistance

Do you need financial assistance to participate in recreation and culture programs?  Learn about our Financial Access Services.

Can’t make your pre-booked visit?

Please remember to cancel so others can sign up for the spot.

We know plans can change. So if you are unable to attend your pre-booked visits for fitness classes, etc., we ask that you please cancel online (watch our how-to video), by email or by calling 604-987-7529, as soon as you know you can’t attend.  This will free up your spot for others who want to get active.
 
Thanks for your help in ensuring everyone can stay active! 

Call Centre Registration

Phone Registration

For personal assistance to register for a North Vancouver Recreation & Culture program or book a visit for a public session, just call 604-987-7529. Our friendly and knowledgeable staff will answer your questions and help you find the right programs for you and your family members.

We're available to help you Monday to Friday, 9:00am to 6:00pm, Saturday & Sunday 9:00am to 5:00pm.

To register by phone, you must have a credit card. If you don't have a credit card, you can register at your nearest Community Recreation Centre.

Customer Service After Hours

Want to ask us a question or send us a comment after hours?  You might find the information you need in our most Frequently Asked Questions. If not, you can use our Online Contact Us form and we'll get back to you as soon as we can.

Refunds

The NVRC refund policy is available on the refunds page.

Registration Feedback

Registration Feedback

If you experienced a problem registering or have feedback on our registration process, please fill out our online form.

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