Hassle-Free Withdrawls and Cancellations
You've taken the time to register with North Vancouver Recreation and Culture, and now your plans have changed. We may be able to issue you a credit or give you a refund, depending on what you're withdrawing from and how and when you registered.
Programs & Daycamps
You'll receive a full refund if you request to withdraw from a program or daycamp more than five days before the scheduled start date.
You'll be refunded for the program fee less the charge for one class if you request to withdraw anytime between five days before the program starts and the start of the second class. PLEASE NOTE: No refunds or credits can be issued after the second class of a program starts. Fees for one-day programs and weekend workshops are non-refundable when withdrawn less than 5 day prior to start of class.
Aquatic Leadership Refunds
We require 7 business days notice for a full refund. No refund for courses that have already started.
A fee of $9 will be applied.
Three-Month Membership (Quarterly Membership)
A processing fee* will be applied to any refund requested in the first 2 months of a three-month membership. The refund will be prorated on a daily basis after the end of the second month.
*Three- Month Fitness Membership Cancellation Fees
- Adult membership cancellation in the 1st month: $20.00
- Adult membership cancellation in 2nd month: $11.80
- Senior/Youth membership cancellation in 1st month: $16.30
- Senior/Youth membership cancellation in 2nd month: $9.60
A processing fee** will be applied to any refund requested in the first 4 months of an annual membership. The refund will be prorated on a daily basis after the end of the fourth month.
*Annual Fitness Membership Cancellation Fees
- Adult membership cancellation within the first 4 months: $30.30
- Senior/Youth membership cancellation within the first 4 months: $23.00
You'll receive a full refund if you give us 7 days notice of a cancellation. When you give us less than 7 days notice, you will receive a 50% refund.