Withdrawals & cancellations
We understand plans change. If you can’t make your program or book-a-visit class, please cancel as early as possible so someone else can have the spot.
Refund & cancellation policies
See below for information on how how to withdraw from a program or cancel a visit.
Credits or refunds may be available depending on what you are withdrawing from and when you registered.
Customer service staff are available at 604-987-7529 from 9 a.m. to 5 p.m. daily if you need assistance or you can email customerservice@nvrc.ca.
- To receive a full refund you must withdraw in person, online or by calling 604-987-7529 more than 7 days before the first day of the program.
- Withdrawals made 7 days or less prior to the first day of a multi-class program must be done in person or by calling 604.987.7529 and will be refunded less the pro-rated cost of one class.
- No refund is available for programs after the start of the second class.
- The day the program starts is not included in the more than 7 days’ required notice.
Weekly Camps
- To receive a full refund, you must withdraw in person or online more than 7 days before the first day of the weekly camp.
- Withdrawals made 7 days or less prior to the first day of a weekly camp must be done in person or by calling 604.987.7529 and will receive a 50% refund.
- Withdrawals made after the start of the camp will not receive a refund.
Single Day Camps & Single Day Events
- To receive a full refund you must withdraw in person or online more than 7 days before the day of the camp/event.
- Withdrawals made 7 days or less prior to the day of the camp/event will not receive a refund.
- The day the camp/event starts is not included in the more than 7 days’ required notice.
Long-term Programs (September-June, September –August)
- Clients must give one calendar months’ notice (by email) to withdraw without penalty (for example, notice to withdraw on December 1 must be received by October 31).
- Clients withdrawing without notice will be charged withdrawal fee (see program brochure for specific fees).
- Clients changing classes within the tennis program will not be charged any transfer fees. Any difference in program prices will be payable (if the fee of the program being transferred into is higher) or refunded (if the program being transferred into has a lower fee). Transfers will only be processed at the beginning of a month (no transfers in the middle of a month).
Some of our public sessions require advanced booking. For example: fitness classes, badminton, basketball, etc. These are termed 'visits'.
If you can’t make your pre-booked visit, please remember to cancel your visit online, by email or by calling 604-987-7529 at least 24 hours in advance so others can sign-up for the spot.
Visit the registration support page to watch a how-to cancel video.
- Withdrawals made 3 days or more prior to your visit are fully refundable
- Withdrawals made with 2 days or less notice are non-refundable
- Membership holders can withdraw at any time with no penalty for fitness membership classes (does not apply to other visits)
- Withdrawals made more than 7 days prior to the start of the program or event will be refunded in full.
- Withdrawals made 7 days or less prior to the start of the program or event will not receive a refund nor will there be any refund on extra fees assigned to the leadership program.
When you purchase an NVRC fitness membership you are not tied into a contract and you can cancel your membership at any time. Refunds are prorated on a daily basis.
The cancellation must be processed in person. Just take your card to the nearest Community Recreation Centre for processing.
- There is a 24-hour cancellation policy for personal training appointments.
- Withdrawals made 14 days in advance of the party will receive a full refund.
- Withdrawals made less than 14 days in advance of the party will receive a 50% refund.
- Withdrawals made more than 7 days prior to the start of the workshop will be refunded in full.
- Withdrawals made 7 days or less prior to the start of the workshop will receive a 50% refund.
- Withdrawals made after the first day of the workshop will not receive a refund.
- Clients must give one calendar months’ notice to withdraw without penalty (for example, notice to withdraw on November 1 must be received by September 30).
- Withdrawals are not permitted for the months of December, March, May or June.
- Clients withdrawing without notice will be charged one additional month’s fee.
- The extra fee (toy/admin) is non-refundable.
- Clients withdrawing from one NVRC preschool and registering in another NVRC preschool will be required to pay an additional extra (toy/admin) fee.
- Clients changing classes within the same preschool will not be charged the additional extra (toy/admin) fee.
Programs that do not meet the minimum number of participants may be cancelled. We encourage everyone to register early as we do provide refunds if classes are cancelled.
On occasion, some classes may run under minimum but may be cancelled after the first class if they do not meet registration minimums by the end of the first class. In these cases, registrants will be charged for one class and a refund will be issued for the remaining amounts. Program cancellation decisions are usually made 1-3 days prior to the start of the program.
