You can create your own account online as long as you do not already have an account. If you are unsure if you have an account with us, try logging in with your primary email and click the 'forgot password' link. If this doesn't work, continue creating a new account.

A staff member will verify the information provided online is accurate and not a duplicate of an existing account before a new account is created. New account requests will be processed in two business days.

You can reset your password online and get immediate access to your account by going to the login page (nvrc.perfectmind.com) and clicking ‘Forgot Password’.  

If that is not successful, please contact our customer service team at 604-987-7529 (visit our locations & hours page for call centre hours of operation) 

You can also email customerservice@nvrc.ca with your name, phone number and the email on your account and our staff will respond during business hours.

Please use the 'forgot password' link on the login page. You will receive an email with instructions on how to reset your password. Please ensure you have the correct email on file.

If this is not successful, please call our customer service staff at 604-987-7529 (visit our locations & hours page for call centre hours of operation).

You can also email customerservice@nvrc.ca with your name, phone number and the email on your account and our staff will respond  during business hours.

Adding a family member
You can add additional family members to your family account by completing our online form or calling 604-987-7529. All clients added to the account must be family members living at the same address.

Removing a family member
You cannot remove a family member online. Please call 604-987-7529 to remove someone from your account.

Use the Activity Search tool to view our programs, book-a-visit and drop-in sessions. You can also access the registration system directly to search for programs.

Some programs have age and/or school grade requirements. Make sure each of your family member's birthdates and school grades are correct on your account.

If you have questions regarding age requirements, contact our customer service staff at 604-987-7529.

If you have having issues with payment, try the tips below.

• Reload the payment page
• Ensure your credit card information (expiry date, etc.) is up-to-date
• Ensure that the address entered matches the billing address on the credit card
• Re-enter the credit card details

Please note: the system does not accept Visa Debit cards. If this does not resolve your issue, please call or visit us in-person to complete your registration. 

Please ensure that the email address communication@xplorrecreation.com is added to your safe senders list. 

Yes! To withdraw from a program or book-a-visit spot online, please do the following:

1. Log into your account.
2. Select the person whose course information you want to view.
3. Scroll down and click on 'schedules'.
4. The person's registered courses will appear in the calendar. Switch to 'list view'. 
5. Find the course from which you would like to withdraw.
6. Click on 'actions' on the right-hand side.
7. Select 'withdraw'.

Some courses which have additional fees (such as course materials or clay for pottery) do not allow online withdrawals. Please call us at 604-987-7529.

Usually, you can withdraw online if the program start date is more than seven days away. For most programs, withdrawals made seven days or less prior to the first day of a multi-class program can be done in person or by calling 604-987-7529 and will be refunded less the pro-rated cost of one class. For more information, visit the Refunds page.

Visit the Refunds page for information on our refund policies.

NVRC's registration system is optimized for use on laptop and desktop computers using the latest version of the Google Chrome browser. 

Please see the 'online registration technical troubleshooting tips' on the registration info & support page for more information and links to update your browser. 

Please check the items below if you are experiencing this issue.

• Only have one checkout browser tab open at a time
• Ensure your internet connection is active and stable 
• Reload the page
• Check that your device window is not zoomed in 
• Ensure you are using the latest version of the Google Chrome browser
• If you get stuck at any point in the registration due to loading issues, clear your cache (see online registration technical troubleshooting tips, step #3 on the the registration, drop-in & book-a-visit page for details on how to do this). Note: this will clear any spots you are currently holding.

If the issue persists, please follow the 'online registration technical troubleshooting tips' on the registration info & support page.

NVRC assists North Vancouver residents who face financial barriers to participate in recreation and culture programs.

For more information and to find out if you are eligible, visit the financial assistance and access services page.