Answers to Your Registration Questions
Everyone can search for programs online, but you must have your Log In and your password to register online. As of May 2019, NVRC has implemented a new registration system. If you do not have an account in the new system, click here to set up an account.
North Vancouver Recreation and Culture assists North Vancouver residents who face financial barriers to participate in recreation and culture programs. For more information, view our Financial Assistance section. Call 604-987-Play (7529) to book an appointment to apply for financial assistance.
You can add clients to your family account online. All clients added to the account should be family members who live at the same address.
Some programs have age and/or school grade requirements. Make sure each of your family member's birth dates and school grades are correct on your account.
If you have questions regarding age requirements, contact our customer service staff at 604-987-Play (7529).
Yes, it is possible to withdrawal online.
- Log into your account
- Select the person whose course information you want to view
- Scroll down to schedules and click.
- Find the course you would like to withdraw from
- Click on actions on the right hand side
- Select withdraw
There are a few courses where we are experiencing technical issues, which we are working to correct. Plus some courses which have additional fees (e.g. course materials or clay for pottery), do not allow online withdrawals. If you experience problems, please call us on 604 987 PLAY (7529).
Usually, you can withdraw online if the program start date is more than 7 days away. For most programs, withdrawals made 7 days, or less, prior to the first day of a multi-class program can be done in person or by calling 604.987.PLAY (7529) and will be refunded less the pro-rated cost of one class.
To see the exceptions to the rules above, view our Refunds Policy.
The new registration system should offer the chance to reset your password. Please call 604 987 PLAY (7529) for further assistance.
If you have more questions, please speak with one of customer service representatives in our Customer Call Centre at 604-987-7529 Monday - Friday 8:30am-6:30pm or use our Contact Us online form to submit your question, comment or suggestion.